Privacy Policy

1. Information Collection

We collect information you provide when you use our website, including your name, phone number, email address, delivery details, and other information required to process your requests and provide our services.

2. Order Processing

Your information is used to manage orders, confirm purchases, arrange delivery, provide customer support, and communicate important updates related to your orders.

3. Information Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

4. Account and Data Protection

We take appropriate steps to maintain the privacy of customer information and limit access to personal data only when necessary for providing our services.

5. Communication Updates

We may contact you regarding your orders, customer support requests, website updates, and important service information. You may choose to stop receiving promotional communications where applicable.

6. Cookies & Analytics

We may use cookies and similar technologies to improve website functionality, remember preferences, and understand how visitors use our website. You can manage cookie preferences through your browser settings.

7. Third-Party Services

We may work with trusted service providers that help us operate our website, deliver products, provide customer support, or improve our services. These providers may access information only when required for their services.

8. Customer Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable requirements. To make a request, please contact our support team.

9. Data Retention

We retain personal information only for as long as necessary to provide services, maintain records, resolve concerns, and meet applicable business requirements.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or practices. Any updates will be posted on this page with the revised date.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact our customer support team through the contact details provided on our website.

Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms & Conditions and any related policies available on our platform. If you do not agree with these terms, please discontinue use of our services.

2. Eligibility

You must provide accurate information and meet applicable requirements to place orders through our website. By using our services, you confirm that the details provided by you are correct and complete.

3. Orders & Confirmation

All orders are subject to product availability, verification, and confirmation. We reserve the right to accept, modify, or cancel orders due to availability issues, incorrect information, or other operational reasons.

4. Payment Method

Cash on Delivery (COD) may be available for eligible orders. Payment is collected at the time of delivery. COD availability may vary depending on location, product type, and other order-related factors.

5. Shipping & Delivery

Delivery timelines provided on our website are estimates and may vary based on location, product availability, courier services, and other external factors. We are not responsible for delays caused by circumstances beyond our control.

6. Returns & Refunds

Returns and exchanges are available only for eligible products according to our Returns & Refunds Policy. Products must meet the required conditions, including unused condition and original packaging where applicable.

7. Order Cancellation

Customers may request cancellation before the order is processed or dispatched. Once an order has been shipped, cancellation may not be possible. Cancellation requests will be handled according to our order policies.

8. Pricing & Availability

Product prices, offers, and availability may change without prior notice. We make reasonable efforts to keep information accurate but reserve the right to correct errors or update product details when necessary.

9. User Responsibilities

Customers are responsible for providing correct name, contact details, and delivery information while placing orders. Users should not misuse the website or provide inaccurate information.

10. Intellectual Property

All website content, including text, images, logos, graphics, and designs, belongs to us or respective owners. Content may not be copied, modified, or distributed without proper permission.

11. Limitation of Liability

We are not responsible for losses caused by factors outside our reasonable control, including delivery delays, technical issues, or incorrect information provided by customers. Our services are provided according to these terms and applicable policies.

12. Governing Law

These Terms & Conditions shall be governed and interpreted according to the applicable laws of the jurisdiction where our business operates. Any disputes will be handled according to the applicable legal procedures of that jurisdiction.

13. Changes to Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, policies, or business practices. Updated terms will be posted on this page with a revised date.

14. Contact & Support

If you have questions or concerns regarding these Terms & Conditions, please contact our customer support team through the contact details provided on our website.

Returns & Refunds

1. Return Eligibility

Returns may be accepted within the specified return period after delivery for eligible products. Items must be unused, in original condition, and include original packaging and accessories where applicable.

2. Return Request & Approval

All return requests must be submitted through our customer support team. Requests are reviewed based on product condition, order details, and applicable return guidelines before approval.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, or usage requirements. These may include:

• Customized or personalized products
• Perishable items
• Products that have been used, damaged, or altered after delivery
• Items marked as non-returnable on the product page

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team within the specified time after delivery. Provide your order details and any required information to help us review the issue.

5. Return Process

To request a return, contact customer support with your order details and reason for return. If approved, you will receive instructions regarding the return process and any required steps.

6. Product Inspection

Returned products may be inspected after receipt to confirm eligibility. The final resolution will depend on the condition of the product and applicable return guidelines.

7. Refund Process

For eligible returns, refunds or other resolutions will be provided after the return request is approved and the product review process is completed. Refund arrangements for Cash on Delivery orders will be communicated by our support team.

8. Return Shipping

Return shipping responsibilities may vary depending on the reason for return and product category. Customers may be responsible for return shipping costs unless otherwise specified.

9. Exchange Requests

Exchanges may be available for eligible products based on availability and product condition. Exchange requests must follow the same approval process as returns.

10. Order Support

For questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details provided on our website. We will assist you with your request.